PAYMENT TERMS

Subsections of the Terms of Service

Revised On: 14 February 2025

1. PAYMENTS, DEPOSITS & CANCELLATIONS

Payments

Payments must be made in Great British Pounds (GBP) via bank transfer, debit or credit card or cash unless otherwise agreed.

Cash payments will be checked for authenticity upon receipt.

Any outstanding balance is required to be settled upon arrival or within 10 minutes of our meeting.

If a payment oversight occurs, you must rectify it immediately upon being reminded.

Failure to settle outstanding fees, whether during or after an appointment, is a breach of these Terms and may result in legal action to recover the amount due, including any associated costs.

Deposits

All bookings require a non-refundable 50% deposit and full payment of travel costs ("Total Deposit"), where applicable, to secure an appointment.

Total deposits are non-refundable, but any other advance payments, less costs already incurred, are fully refundable.

Deposits may be transferred to a rescheduled appointment if at least 48 hours notice is given. However, any further cancellation will forfeit the deposit.

Deposits are valid for one month and will be forfeited if the appointment is not rescheduled.

Cancellations

Regular Bookings:

At least 48 hours notice – No cancellation fee.

Less than 48 hours notice – 50% charge.

24 hours or less, or no-shows – Full fee will be charged.

Extended Bookings (4 Days or Longer):

At least 30 days notice – No cancellation fee.

Less than 30 days notice – 50% charge.

14 days or less, or no-shows – Full fee will be charged.

Failure to pay cancellation charges is a breach of these Terms and may result in legal or other lawful actions to recover the amount due, including any associated costs.

2. REFUNDS

If I cancel our meeting, all payments will be refunded in full. This does not apply to terminations or cancellations due to inappropriate behaviour or a breach of these Terms of Service.

Total Deposits are strictly non-refundable. Any amount paid as part of your quoted Total Deposit is non-refundable.

If the full fee is paid in advance, any amount exceeding the Total Deposit is refundable in accordance with the cancellation and deposit policies set out in these Terms of Service.

For card payments, refunds will be credited back to the original card. Processing times for card refunds may take up to 14 working days to reflect on your statement.

For other payment methods, a refund via the original method may not always be possible due to privacy considerations. In such cases, I will do my best to accommodate an alternative method that is convenient for you. However, the final decision on the refund method remains at my sole discretion.